Shipping Policy

Last Updated: August 1, 2026

At MAFFLE, we are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • Orders are processed after successful payment confirmation.
  • For Cash on Delivery (COD) orders, processing begins only after the required ₹200 advance payment has been received.
  • Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.
  • During sale events, festive seasons, or periods of high order volume, processing times may be extended.

2. Shipping & Delivery

  • We currently ship across India through our trusted logistics partners.
  • Estimated delivery timelines are generally 3–10 business days, depending on your delivery location.
  • Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, remote service locations, public holidays, or other unforeseen circumstances.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
  • MAFFLE reserves the right to revise shipping charges at any time without prior notice.

4. Cash on Delivery (COD)

For eligible orders, we offer Partial Payment Cash on Delivery (COD).

  • A ₹200 advance payment is required to confirm every COD order.
  • The remaining balance must be paid to the delivery partner at the time of delivery.
  • The advance payment is non-refundable in the circumstances specified in our Cancellation & Refund Policy.

5. Order Tracking

Once your order has been dispatched, you will receive shipping confirmation through your registered email address, SMS, or WhatsApp (where available), along with tracking details to monitor your shipment.

6. Delivery Attempts

Our courier partners will make multiple delivery attempts in accordance with their standard delivery procedures.

If delivery cannot be completed due to:

  • Customer unavailability
  • Incorrect or incomplete address
  • Incorrect contact details
  • Refusal to accept the shipment

the order may be returned to MAFFLE.

For COD orders, the advance payment will not be refunded in such cases.

7. Customer Responsibilities

To ensure smooth delivery, customers are requested to:

  • Provide accurate and complete delivery information.
  • Keep their contact number active and reachable.
  • Be available to receive the package.
  • Pay the remaining COD balance (where applicable) at the time of delivery.

Incorrect information provided by the customer may result in delivery delays or cancellation.

8. Tampered Packages

Please inspect the package before accepting delivery.

If you believe the package has been tampered with:

  • Do not accept the shipment.
  • Inform the delivery partner immediately.
  • Contact MAFFLE customer support as soon as possible.

Do not share the delivery OTP before you have received and inspected the package to your satisfaction.

9. Delayed Shipments

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

  • Adverse weather conditions
  • Natural disasters
  • Government restrictions
  • Transport disruptions
  • Public holidays
  • High shipping volumes
  • Courier operational issues

MAFFLE shall not be held liable for delays caused by circumstances beyond our reasonable control.

10. Incorrect or Damaged Deliveries

If you receive:

  • A damaged product
  • An incorrect product
  • A missing item

please notify us within 24 hours of delivery.

For faster verification, we strongly recommend recording an unboxing video while opening your package.

Claims submitted after the specified period may not be accepted.

11. Undeliverable Orders

Orders returned to MAFFLE due to:

  • Incorrect address
  • Customer unavailability
  • Refusal to accept delivery
  • Failed delivery attempts

may require additional shipping charges for re-dispatch, where applicable.

12. Shipping Restrictions

MAFFLE reserves the right to refuse or cancel shipments to locations that are not serviceable by our logistics partners or where delivery is restricted due to legal, regulatory, or operational reasons.

13. Changes to this Shipping Policy

MAFFLE reserves the right to amend or update this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

MAFFLE

Email: houseofmaffle@gmail.com

Store Address:
Mysore Road, Bapuji Nagar, 17th Cross,
Bengaluru, Karnataka – 560026,
India