Return and Exchange Policy

RETURN/EXCHANGE

  • We maintain strict quality checks before dispatching every order. Therefore, returns will not be accepted due to personal preferences regarding the product's quality, fabric, color variation or change of mind.
  • Products priced above ₹1,499 are not eligible for return.
  • Any damaged or incorrect items must be reported within 24 hours of delivery
  • Once a product is exchanged and is delivered, any further actions such as exchange or refund would be applicable only upon payment of two way shipping charges of Rs300/- in advance.
  • We recommend you to make an unboxing video for all purchases for ease in return, exchange and claims.

Reverse Shipment Fee: A fee of ₹200 per item may be deducted as per our Fair Usage Policy.

Return Pickup Attempts:

  • Return pickups will be attempted within 24–48 working hours from the date of the request.
  • A maximum of three pickup attempts will be made.

NOTE:-

  • To be eligible for return, items must be unused, unwashed, undamaged, and in intact condition, with all tags, original packaging, and proof of purchase, wherever applicable. Products purchased under special promotional offers, including buy-one-get-one (“BOGO”) offers, shall not be eligible for return.
  • Customers are requested to carefully check the size, color, product details, and specifications before placing an order.
  • Please Do Not Accept TAMPERED Packet. We request you to not accept the package if you feel it was tampered at the time of delivery. Also, under no circumstances share the OTP number with the delivery agent before receiving the package to your satisfaction
  • If reverse pick-up is unavailable for a exchange request due to pincode serviceability constraints, the Customer may be required to self-ship the product to the address communicated by MAFFLE.

2.REFUND PROCESS:-

Maffle does not offer cash refunds, bank refunds, UPI refunds, or credit card refunds under any circumstances.

Once the returned product is received, inspected, and approved, the customer will receive Store Credit equal to the eligible amount (after deducting applicable reverse shipping charges, if any). The store credit can be used for future purchases on the maffle website.

3.Partial Payment Policy for Cash on Delivery (COD) Orders:-

  • We offer a Partial Payment Cash on Delivery (COD) of ₹200 for all customers.
  • When selecting COD, customers are required to pay a partial amount in advance to confirm the order. The remaining balance can be paid to the delivery partner at the time of delivery.

Important Terms

  • The partial advance payment is required to confirm your COD order.
  • The remaining amount must be paid at the time of delivery.
  • The advance amount paid is non-refundable if the customer cancels the order after confirmation or dispatch.
  • If the customer refuses to accept the order or the shipment is returned due to customer unavailability, incorrect delivery details, or repeated failed delivery attempts, the advance amount will not be refunded.
  • COD orders will be processed only after successful receipt of the required partial payment.
  • The applicable advance amount will be displayed at checkout before the order is placed.

4.Order Cancellation:- 

Orders may be cancelled through the MAFFLE website within 1 hour of placement. Please contact customer support to place cancellation request. Once an order has been packed or dispatched, cancellation shall no longer be permitted.

Contact Us

If you have any questions regarding cancellations, returns, refunds, exchanges, or Store Credit, please contact us:

MAFFLE

Email: houseofmaffle@gmail.com

Store Address:
Mysore Road, Bapuji Nagar, 17th Cross,
Bengaluru, Karnataka – 560026,
India

We aim to respond to customer queries as promptly as possible during our business hours.