Cancellation and Refund Policy

Last Updated: August 1, 2026

At MAFFLE, we are committed to providing a smooth shopping experience. Please read this Cancellation & Refund Policy carefully before placing an order. By placing an order on our website, you agree to the terms outlined below.

1. Order Cancellation

  • Orders may be cancelled within 1 hour of placing the order by contacting our customer support.
  • Cancellation requests received after the order has been packed or dispatched will not be accepted.
  • If an order is successfully cancelled before dispatch, any eligible payment will be processed in accordance with this policy.

2. Cash on Delivery (COD) Advance Payment

MAFFLE offers Partial Payment Cash on Delivery (COD).

  • A ₹200 advance payment is required to confirm every COD order.
  • The remaining balance must be paid to the delivery partner at the time of delivery.
  • COD orders will only be processed after successful receipt of the required advance payment.
  • Non-Refundable COD Advance

The ₹200 advance payment is non-refundable in the following situations:

  • The customer cancels the order after confirmation or dispatch.
  • The customer refuses to accept the order at the time of delivery.
  • The shipment is returned due to customer unavailability.
  • Incorrect or incomplete delivery details are provided by the customer.
  • Delivery fails after repeated delivery attempts.
  • The applicable advance amount will be displayed during checkout before the order is placed.

3. Refund Policy

MAFFLE does not provide refunds to:

  • Bank Accounts
  • Credit Cards
  • Debit Cards
  • UPI Accounts
  • Digital Wallets
  • Cash
  • Where a return is approved under our Return & Exchange Policy, the customer will receive Store Credit instead of a monetary refund.

4. Store Credit

Once the returned product is received, inspected, and approved:

  • Store Credit equal to the eligible refundable amount will be issued.
  • Any applicable reverse shipping charges or deductions will be adjusted before issuing the Store Credit.
  • Store Credit can be used for future purchases on the MAFFLE website.
  • Store Credit cannot be exchanged for cash or transferred to another account unless otherwise permitted by MAFFLE.

5. Refund Eligibility

Refunds in the form of Store Credit are available only if:

  • The return request is approved under our Return & Exchange Policy.
  • The returned product passes our quality inspection.
  • The product is unused, unwashed, undamaged, and returned with all original tags, packaging, and proof of purchase wherever applicable.

Products that are not eligible for return are also not eligible for refunds.

6. Reverse Shipping Charges

As per our Fair Usage Policy:

  • A reverse shipment fee of ₹200 per returned item may be deducted from the eligible refund amount, wherever applicable.

7. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, missing, or incorrect item:

  • You must notify us within 24 hours of delivery.
  • We strongly recommend recording an unboxing video to assist in verifying your claim.

Claims reported after the specified period may not be accepted.

8. Exchange Orders

If an exchanged product has already been delivered, any further exchange or refund request will only be processed after payment of ₹300 towards two-way shipping charges in advance, wherever applicable.

9. Delivery Refusal

Customers are requested not to refuse delivery except where the package appears tampered with.

Please do not accept a package if:

  • The outer packaging appears damaged or tampered.
  • The package seal has been broken before delivery.

Under no circumstances should you share the delivery OTP before receiving the package to your satisfaction.

10. Force Majeure

MAFFLE shall not be responsible for delays or failure to process cancellations, refunds, or deliveries caused by circumstances beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government restrictions, pandemics, or other unforeseen events.

11. Changes to this Policy

MAFFLE reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website. Customers are encouraged to review this policy periodically.

12. Contact Us

If you have any questions regarding cancellations, returns, refunds, exchanges, or Store Credit, please contact us:

MAFFLE

Email: houseofmaffle@gmail.com

Store Address:
Mysore Road, Bapuji Nagar, 17th Cross,
Bengaluru, Karnataka – 560026,
India

We aim to respond to customer queries as promptly as possible during our business hours.